Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the standard shipping time for orders?
Standard shipping typically takes 3 to 7 business days within the continental U.S. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for luggage and bags?
We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may be deducted from your refund.
Do CALPAK products come with a warranty?
Yes, our luggage collections come with a limited 1-year or 2-year warranty covering manufacturing defects. Please register your product on our site to activate coverage.
How do I clean and maintain my CALPAK gear?
For hardshell luggage, use a soft cloth with mild soap and water. For fabric bags, we recommend spot cleaning with a damp cloth and avoiding harsh chemicals.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 30 minutes of placing the order by contacting our support team.